Bolsastradax operates on a foundation of absolute transparency with our community in Singapore. To establish corroboration and complete certainty during the acquisition of our decorative items, we utilize Cash on Delivery (COD) as our exclusive transactional method. This framework ensures that individuals complete their payment only at their doorstep, allowing for visual confirmation of the package before any physical currency changes hands. Because transactions occur entirely in person at the time of delivery, our post-purchase resolutions are structured uniquely to accommodate this physical payment cycle.
Criteria for Activating a Return
We recognize that transit anomalies can occur. If an item arrives in an unsatisfactory state, our structural window for initiating a return extends for a duration of 30 days starting from the exact date the courier hands over the package at your doorstep.
A return request becomes eligible under two specific circumstances:
- Item Flaws: The decorative product sustained structural harm or damage during transit before arriving at the destination.
- Inaccurate Fulfillment: The specific item delivered does not match the variant, style, or product selection finalized during the checkout process.
Individuals must initiate communication within the designated 30-day timeline to ensure the corroboration process moves forward efficiently.
Complimentary Retrieval and Logistics
Resolving an issue with an incorrect or damaged piece should not create an extra burden for our visitors. Once a return submission is substantiated and accepted by our team, Bolsastradax organizes the entire retrieval process at no cost to the buyer.
- Convenient Scheduling: We coordinate the package pickup entirely around the availability and scheduling preferences of the individual.
- Zero Service Fees: The return architecture is entirely free. We do not apply processing levies, restocking fees, or transportation penalties to our customers.
Inspection Protocols and Timeline
When the courier returns the decorative item to our centralized storage facility, it enters an internal assessment phase. Our team dedicates exactly one working day to examine the returned piece. This analysis substantiates the reported damage or fulfillment error to confirm alignment with our criteria. As soon as this single-day evaluation concludes, we issue an immediate notification via email to outline the accepted resolution pathway.
Options for Resolution: Product Exchanges
For accepted returns, individuals can choose between a direct product replacement or a full reversal of the transaction value.
If a buyer prefers a replacement, an exchange will be processed immediately, provided the specific decorative item remains available in our current inventory. If the item is out of stock and the buyer still desires an exchange, we can discuss alternative options or transition the request into a complete transaction reversal.
Reversal Mechanics via Bank Transfers
Because our initial transaction involves exclusively Cash on Delivery at the doorstep, returning the initial value requires a specific protected methodology. Bolsastradax executes all substantiated refunds strictly through direct bank transfers.
Our structured sequence for completing this process involves:
- Information Request: Our team will send a formal electronic communication from bag@bolsastradax.com to request the necessary banking details for the transfer.
- Accuracy Requirement: The recipient must supply precise account names, institutional codes, and account numbers. Inaccuracies in this data can result in significant delays or failed transfers within the banking system.
- Initiation Window: Once the corroborated account details are received at bag@bolsastradax.com, we process and clear the transfer from our side within one business day.
- Banking Clearance: While our internal execution takes a single day, the physical balance typically requires 9 to 10 business days to reflect openly inside the recipient's account, depending on the operational schedules of individual banking networks in Singapore.
Data Protection and Privacy Alignment
Gathering banking details to execute a transaction reversal involves handling sensitive personal information. In complete agreement with the regulatory structures of Singapore, Bolsastradax subjects all shared account details to the rigorous guidelines of the Personal Data Protection Act (PDPA).
The banking details sent to bag@bolsastradax.com are utilized solely for the purpose limitation of completing the bank transfer. We apply high-level digital security protocols to shield this data from unwanted viewing, and the information undergoes total erasure from our active systems once the banking institutions confirm the successful transfer of the balance.